Complaints Procedure

Complaints Procedure

If at any time you are unhappy with the services we have provided to you, in the first instance, please contact our insolvency practitioner, Dean Smith, either by:

Email – [email protected]

Telephone – 0177 258 4510

Or by post to – Revolution RTI Limited, 30 Lathom Road, Southport, Merseyside, PR9 0JP

Your complaint will be investigated, and we normally aim to provide a full response within 21 days of receipt of the complaint. If we require more time to complete our investigations, we will inform you and advise you of the reasons why more time is needed.

If your complaint relates to any aspect of the services you have received in connection with a formal insolvency appointment e.g. an Individual Voluntary Arrangement or a Creditors Voluntary Liquidation, and you are not satisfied with the response you have received from us you may refer your complaint to the regulator of the licensed insolvency practitioner about who you wish to complain. The simplest way to do this is by completing the online complaints form here [https://www.gov.uk/complain-about-insolvency-practitioner]. This can then be sent by email or by post to the Complaints Gateway.

If you have difficulty accessing the online complaints form you can also make your complaint through the Insolvency Service Enquiry Line and you will be taken through the same questions on the form over the phone – 0300 678 0015.

We are insured against acts of professional negligence via Arch Insurance (UK) Limited of 45 Church Street, Birmingham, B3 2RT placed through the agency of Lloyd’s.